Tell us what you need
Call, message, or submit the form with your service needs.
Clear steps, from first call to completion
How service works
Standby systems are serviced at your property. Portable generators come to our shop. We explain the scope, scheduling and next steps before you commit.
At your property
Standby generators
Installed standby systems receive service at your property, with a clear plan for troubleshooting, maintenance or a new installation.
On Site Visit
We arrange a visit for diagnosis, maintenance, or an installation quote.
Approve the work
We explain the findings, recommended work, scope and pricing for your approval before proceeding.
Complete the work
We complete the approved work or confirm the next installation steps, then explain follow-up recommendations and standby maintenance options.
At our shop
Portable generators
Portable diagnosis and repair takes place at our shop only. Arrange drop-off or pickup, then collection or return delivery. Confirm the arrangements with us before bringing your generator.
Arrange drop-off or pickup
Contact us with the make, model and symptoms. We confirm drop-off arrangements or coordinate pickup before the generator is brought in.
Get an off-site diagnosis
Once received, we assess the generator and explain the findings, recommended next steps and expected timing.
Approve the work and price
We explain the proposed work and pricing for your approval before proceeding with the recommended service.
Collect or arrange return
After the approved work is complete, we contact you to arrange collection or return delivery and explain any follow-up recommendations.
Start with a conversation
Tell us about your generator, the problem and what you need. We’ll help you understand the next step.